Craig has over 35 years of executive leadership experience in various industries, with developed core competencies in contact center solutions, technology consulting, BPO advisory services, and AI advisory. He is passionate about delivering innovative solutions that drive customer loyalty, satisfaction, and retention, while optimizing costs. Craig's mission is to create value for his clients and partners, and to have fun while doing it. He is also an active board member at The Influence Board, a platform that connects sales executives with decision makers and executives for charity. Prior to joining the Ascent Team, he served as a Managing Director at Eventus Solutions Group, a Tech Mahindra portfolio company that specializes in consulting and managed services for customer engagement.